/* =====================================================
   Pali Help Desk — Frontend CSS
   ===================================================== */
:root { --hd-gold: #d4a017; --hd-dark: #0d0f18; --hd-card: #1a1f30; --hd-border: rgba(255,255,255,.1); }

.pali-hd-wrap { font-family: 'Noto Sans Thai','Sarabun',sans-serif; color: #e5e5e5; max-width: 900px; margin: 0 auto; padding: 24px 0; }

/* Tabs */
.pali-hd-tabs { display: flex; gap: 4px; margin-bottom: 24px; border-bottom: 1px solid var(--hd-border); padding-bottom: 0; flex-wrap: wrap; }
.pali-hd-tab { background: none; border: none; color: rgba(255,255,255,.55); font-size: .9rem; font-family: inherit; padding: 10px 20px; cursor: pointer; border-bottom: 2px solid transparent; transition: all .2s; margin-bottom: -1px; }
.pali-hd-tab.active, .pali-hd-tab:hover { color: #fff; }
.pali-hd-tab.active { border-bottom-color: var(--hd-gold); color: var(--hd-gold); }

/* Panels */
.pali-hd-panel { display: none; }
.pali-hd-panel.active { display: block; }
.pali-hd-section-title { color: #fff; font-size: 1.3rem; font-weight: 700; margin-bottom: 16px; }
.pali-hd-empty { text-align: center; padding: 40px; color: rgba(255,255,255,.4); }

/* FAQ */
.pali-hd-faq-group { margin-bottom: 24px; }
.pali-hd-faq-cat { color: var(--hd-gold); font-size: .85rem; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; margin-bottom: 10px; }
.pali-hd-accordion { border: 0.5px solid var(--hd-border); border-radius: 6px; margin-bottom: 6px; overflow: hidden; }
.pali-hd-acc-trigger { width: 100%; background: var(--hd-card); border: none; color: #e5e5e5; font-family: inherit; font-size: .9rem; padding: 14px 18px; cursor: pointer; display: flex; justify-content: space-between; align-items: center; text-align: left; transition: background .2s; }
.pali-hd-acc-trigger:hover { background: rgba(255,255,255,.06); }
.pali-hd-acc-trigger.open { color: var(--hd-gold); }
.pali-hd-acc-icon { font-size: 1.2rem; font-weight: 300; transition: transform .2s; flex-shrink: 0; margin-left: 12px; }
.pali-hd-acc-trigger.open .pali-hd-acc-icon { transform: rotate(45deg); }
.pali-hd-acc-body { display: none; padding: 14px 18px; background: rgba(255,255,255,.03); color: rgba(255,255,255,.75); line-height: 1.8; font-size: .88rem; }
.pali-hd-faq-footer { text-align: center; margin-top: 24px; padding: 20px; background: var(--hd-card); border-radius: 8px; }
.pali-hd-faq-footer p { color: rgba(255,255,255,.6); margin-bottom: 12px; }

/* Buttons */
.pali-hd-btn { display: inline-flex; align-items: center; gap: 6px; background: var(--hd-gold); color: #1a1000; font-size: .85rem; font-weight: 700; padding: 9px 20px; border-radius: 5px; border: none; cursor: pointer; font-family: inherit; text-decoration: none; transition: background .2s; }
.pali-hd-btn:hover { background: #b8870f; color: #1a1000; }
.pali-hd-btn-outline { background: transparent; border: 1px solid var(--hd-gold); color: var(--hd-gold); }
.pali-hd-btn-outline:hover { background: var(--hd-gold); color: #1a1000; }
.pali-hd-btn-submit { width: 100%; justify-content: center; padding: 12px; font-size: .95rem; }

/* KB */
.pali-hd-kb-cats { display: grid; grid-template-columns: repeat(auto-fill, minmax(160px,1fr)); gap: 12px; margin-bottom: 24px; }
.pali-hd-kb-cat-card { background: var(--hd-card); border: 0.5px solid var(--hd-border); border-radius: 8px; padding: 16px; cursor: pointer; transition: border-color .2s; }
.pali-hd-kb-cat-card:hover { border-color: var(--hd-gold); }
.pali-hd-kb-cat-name { color: #fff; font-weight: 600; font-size: .9rem; margin-bottom: 4px; }
.pali-hd-kb-cat-count { color: rgba(255,255,255,.4); font-size: .78rem; }
.pali-hd-kb-list h3 { color: rgba(255,255,255,.7); font-size: .85rem; margin-bottom: 10px; }
.pali-hd-kb-item { display: flex; justify-content: space-between; align-items: center; padding: 12px 16px; background: var(--hd-card); border: 0.5px solid var(--hd-border); border-radius: 6px; margin-bottom: 6px; text-decoration: none; transition: background .2s; }
.pali-hd-kb-item:hover { background: rgba(255,255,255,.06); }
.pali-hd-kb-item-title { color: #e5e5e5; font-size: .88rem; }
.pali-hd-kb-item-meta { display: flex; gap: 10px; color: rgba(255,255,255,.35); font-size: .75rem; flex-shrink: 0; margin-left: 12px; }
.pali-hd-kb-tag { display: inline-block; background: rgba(212,160,23,.15); color: var(--hd-gold); font-size: .75rem; padding: 2px 8px; border-radius: 3px; margin-bottom: 12px; }
.pali-hd-kb-article h2 { color: #fff; font-size: 1.2rem; margin-bottom: 8px; }
.pali-hd-kb-content { color: rgba(255,255,255,.8); line-height: 1.9; font-size: .9rem; margin-top: 16px; }
.pali-hd-kb-helpful { margin-top: 24px; padding-top: 16px; border-top: 1px solid var(--hd-border); display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.pali-hd-kb-helpful p { color: rgba(255,255,255,.6); font-size: .85rem; margin-right: 8px; }
.pali-hd-vote-btn { background: rgba(255,255,255,.06); border: 0.5px solid var(--hd-border); color: rgba(255,255,255,.7); padding: 6px 14px; border-radius: 4px; cursor: pointer; font-family: inherit; font-size: .82rem; transition: background .2s; }
.pali-hd-vote-btn:hover { background: rgba(255,255,255,.12); }
.pali-hd-back { display: inline-block; color: var(--hd-gold); text-decoration: none; font-size: .85rem; margin-bottom: 14px; }

/* Ticket Form */
.pali-hd-ticket-intro { color: rgba(255,255,255,.55); font-size: .88rem; margin-bottom: 20px; line-height: 1.7; }
.pali-hd-form { max-width: 680px; }
.pali-hd-form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.pali-hd-form-group { margin-bottom: 16px; }
.pali-hd-form-group label { display: block; color: rgba(255,255,255,.7); font-size: .83rem; margin-bottom: 6px; }
.pali-hd-form-group .req { color: #e74c3c; }
.pali-hd-form-group input, .pali-hd-form-group select, .pali-hd-form-group textarea {
  width: 100%; background: var(--hd-card); border: 1px solid var(--hd-border); border-radius: 5px;
  color: #e5e5e5; font-family: inherit; font-size: .88rem; padding: 9px 12px; transition: border-color .2s;
}
.pali-hd-form-group input:focus, .pali-hd-form-group select:focus, .pali-hd-form-group textarea:focus {
  outline: none; border-color: var(--hd-gold);
}
.pali-hd-form-group select option { background: #1a1f30; }
.pali-hd-form-footer { margin-top: 8px; }
.pali-hd-success { text-align: center; padding: 32px; background: var(--hd-card); border-radius: 10px; border: 1px solid rgba(39,174,96,.3); }
.pali-hd-success-icon { font-size: 2.5rem; margin-bottom: 12px; }
.pali-hd-success h3 { color: #fff; margin-bottom: 8px; }
.pali-hd-success p { color: rgba(255,255,255,.65); font-size: .88rem; line-height: 1.7; }
.pali-hd-success strong { color: var(--hd-gold); }

/* Ticket Tracking */
.pali-hd-track-form { max-width: 580px; }
.pali-hd-track-result { margin-top: 24px; background: var(--hd-card); border-radius: 10px; border: 1px solid var(--hd-border); padding: 20px; }
.pali-hd-track-status { display: inline-block; padding: 4px 12px; border-radius: 12px; font-size: .82rem; font-weight: 700; margin-bottom: 14px; }
.pali-hd-track-messages { margin-top: 16px; }
.pali-hd-track-msg { margin-bottom: 10px; padding: 10px 14px; border-radius: 6px; font-size: .85rem; }
.pali-hd-track-msg.user { background: rgba(52,152,219,.1); border-left: 3px solid #3498db; }
.pali-hd-track-msg.admin { background: rgba(39,174,96,.1); border-left: 3px solid #27ae60; }
.pali-hd-track-msg-meta { font-size: .75rem; color: rgba(255,255,255,.4); margin-bottom: 4px; }
.pali-hd-satisfaction { margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--hd-border); }
.pali-hd-stars { display: flex; gap: 8px; margin: 10px 0; }
.pali-hd-star { font-size: 1.8rem; cursor: pointer; opacity: .4; transition: opacity .15s; }
.pali-hd-star.active, .pali-hd-star:hover { opacity: 1; }

/* Widget */
.pali-hd-widget { display: flex; gap: 16px; background: var(--hd-card); border: 1px solid var(--hd-border); border-radius: 10px; padding: 20px 22px; }
.pali-hd-widget-icon { font-size: 2rem; flex-shrink: 0; }
.pali-hd-widget-title { color: #fff; font-weight: 700; font-size: .95rem; margin-bottom: 6px; }
.pali-hd-widget-desc { color: rgba(255,255,255,.55); font-size: .82rem; line-height: 1.6; margin-bottom: 12px; }
.pali-hd-widget-links { display: flex; gap: 8px; flex-wrap: wrap; }
.pali-hd-widget-btn { display: inline-flex; align-items: center; gap: 5px; background: var(--hd-gold); color: #1a1000; font-size: .78rem; font-weight: 700; padding: 6px 14px; border-radius: 4px; text-decoration: none; transition: background .2s; }
.pali-hd-widget-btn:hover { background: #b8870f; color: #1a1000; }
.pali-hd-widget-btn-outline { background: transparent; border: 1px solid rgba(212,160,23,.4); color: rgba(212,160,23,.8); }
.pali-hd-widget-btn-outline:hover { background: var(--hd-gold); color: #1a1000; }

@media (max-width: 600px) {
  .pali-hd-form-row { grid-template-columns: 1fr; }
  .pali-hd-widget { flex-direction: column; }
  .pali-hd-tabs { gap: 0; }
  .pali-hd-tab { padding: 8px 12px; font-size: .82rem; }
}